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Effective Date: December 6, 2024
At Apka Muaalij, we prioritize the privacy and security of your personal and medical information. Our mission is to provide you with the best healthcare services while respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you access and use our digital health platform.
Apka Muaalij ("we," "us," or "our") operates the online healthcare platform designed to connect users with healthcare providers, enabling seamless access to medical consultations, services, and information. By using our platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices outlined here, please refrain from using our platform.
This Privacy Policy applies solely to the information collected through Apka Muaalij's website, applications, and services ("the Services"). It does not apply to third-party websites or services linked to or from our platform.
We collect various types of information to provide, enhance, and personalize your experience with our platform. This includes:
Contact Information: Name, email address, phone number, and mailing address.
Medical Information: Health records, medical history, treatment details, prescriptions, lab test results, and any other health-related data you share.
Account Information: Username, password, and registration details.
Payment Information: Billing details, such as credit card numbers or other payment methods for processing transactions.
You are not required to provide all of this information to access some features of the platform, but certain services may require specific information to function properly.
Device And Usage Data: Information about your device, browser, IP address, operating system, and location (via GPS, if enabled).
Cookies And Tracking Technologies: We use cookies to improve the functionality and user experience of the platform. You can adjust your browser settings to manage cookies.
User Registration: When you sign up for an account, we collect the necessary personal and medical information to facilitate your use of our services.
Interaction With Healthcare Providers: Information you share while scheduling consultations or communicating with healthcare providers.
Cookies And Web Analytics: To analyze user behavior, improve services, and personalize content.
Mobile App Usage: If you download our mobile app, we may collect device and location data to offer location-based services.
With Healthcare Providers: We share your health information with the healthcare providers you consult through the platform to ensure proper treatment and care.
With Third-Party Service Providers: To help manage and improve our services, we may share information with vendors who provide customer support, data hosting, analytics, and other services on our behalf. These vendors are obligated to maintain confidentiality.
Legal Compliance: We may disclose information if required by law, to protect the rights and safety of our users, or in response to legal requests or claims.
Business Transactions: In the event of a merger, acquisition, or other business transition, your information may be transferred as part of the assets.
We are committed to protecting your information and employ industry-standard security measures to safeguard it. However, no online platform is completely secure, and we cannot guarantee absolute protection against unauthorized access, data loss, or misuse.
If you wish to close your account, please contact us, and we will delete your personal information as required by law.
Our platform is not intended for children under the age of 18. We do not knowingly collect or store personal information from children. If we learn that we have collected information from a child under the age of 18, we will delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about our privacy practices, please contact us at:
Email: [email protected]
Phone: 042-32377001
Thank you for trusting Apka Muaalij with your healthcare needs.
Apka Muaalij is Pakistan's most comprehensive and trusted healthcare consultation provider across the country. Choose Apka Muaalij and get the best telehealth services from any city.
Yes, you can have video consultations with the doctor through Apka Muaalij without visiting them at their clinic or bearing the daily traffic.
Yes, it is safe and secure to have a video consultation, just like using Zoom for your concerns.
Yes, Apka Muaalij offers a 12% discount on in-clinic consultation through Apka Muaalij.
Yes, Apka Muaalij offers a 12% discount on in-clinic consultation through Apka Muaalij.
Anyone with a professional MBBS degree with a few years of experience is welcome to join Apka Muaalij.
No, Apka Muaalij does not charge any additional fees to book an appointment with the doctor.
You get multiple discounts on lab tests through Apka Muaalij.
Yes, your payment and billing details are as secure as those used on foodpanda or other similar platforms.
No, you are not eligible for a refund if you cancel your appointment.
Yes, your payment is secure as per the latest security standards that a third-party vendor follows to make sure secure payments are made.
Payments for services on Apka Muaalij can be made using various online payment methods, including credit/debit cards, mobile wallets, net banking, and other digital payment solutions.
Yes, you get a refund in case the cancellation is from the doctor’s side.
Apka Muaalij offers a special 15% discount on all online consultations booked on Sundays. This discount is automatically applied at the time of booking and is subject to the following conditions: