Privacy Policy

Effective Date: December 6, 2024

At Apka Muaalij, we prioritize the privacy and security of your personal and medical information. Our mission is to provide you with the best healthcare services while respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you access and use our digital health platform.

1. Introduction

Apka Muaalij ("we," "us," or "our") operates the online healthcare platform designed to connect users with healthcare providers, enabling seamless access to medical consultations, services, and information. By using our platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the practices outlined here, please refrain from using our platform.

This Privacy Policy applies solely to the information collected through Apka Muaalij's website, applications, and services ("the Services"). It does not apply to third-party websites or services linked to or from our platform.

2. Information We Collect

We collect various types of information to provide, enhance, and personalize your experience with our platform. This includes:

2.1 Personal Information

Contact Information:

Name, email address, phone number, and mailing address.

Medical Information:

Health records, medical history, treatment details, prescriptions, lab test results, and any other health-related data you share.

Account Information:

Username, password, and registration details.

Payment Information:

Billing details, such as credit card numbers or other payment methods for processing transactions.

You are not required to provide all of this information to access some features of the platform, but certain services may require specific information to function properly.

2.2 Non-Personal Information

Device And Usage Data:

Information about your device, browser, IP address, operating system, and location (via GPS, if enabled).

Cookies And Tracking Technologies:

We use cookies to improve the functionality and user experience of the platform. You can adjust your browser settings to manage cookies.

3. How We Collect Information

User Registration:

When you sign up for an account, we collect the necessary personal and medical information to facilitate your use of our services.

Interaction With Healthcare Providers:

Information you share while scheduling consultations or communicating with healthcare providers.

Cookies And Web Analytics:

To analyze user behavior, improve services, and personalize content.

Mobile App Usage:

If you download our mobile app, we may collect device and location data to offer location-based services.

4. Use Of Information

• Provide and personalize healthcare services.
• Process appointments, medical consultations, and treatment plans.
• Improve our platform’s functionality and user experience.
• Send updates, notifications, and reminders about your appointments, services, or health-related topics.
• Conduct quality reviews, research, and analyze usage data to improve our offerings.
• Ensure the security of your information and prevent fraud or illegal activities.

5. Sharing Of Information

With Healthcare Providers:

We share your health information with the healthcare providers you consult through the platform to ensure proper treatment and care.

With Third-Party Service Providers:

To help manage and improve our services, we may share information with vendors who provide customer support, data hosting, analytics, and other services on our behalf. These vendors are obligated to maintain confidentiality.

Legal Compliance:

We may disclose information if required by law, to protect the rights and safety of our users, or in response to legal requests or claims.

Business Transactions:

In the event of a merger, acquisition, or other business transition, your information may be transferred as part of the assets.

6. Security Of Your Information

We are committed to protecting your information and employ industry-standard security measures to safeguard it. However, no online platform is completely secure, and we cannot guarantee absolute protection against unauthorized access, data loss, or misuse.

7. Your Rights And Choices

• Access, correct, or delete your personal information by logging into your account.
• Opt out of marketing communications or modify your notification preferences.
• Withdraw consent for the collection of certain data, although this may limit your use of some platform features.

If you wish to close your account, please contact us, and we will delete your personal information as required by law.

8. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect or store personal information from children. If we learn that we have collected information from a child under the age of 18, we will delete such information promptly.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: [email protected]

Phone: 042-32377001

Thank you for trusting Apka Muaalij with your healthcare needs.

Frequently Asked Questions